At www.tingmascot.com, we strive to provide you with the best shipping service, no matter where you live. We offer Free Shipping Option to Almost countries in the world.
1. Processing Time
- All orders are processed within 3-7 business days. Orders are not processed or shipped on weekends or holidays in China.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Estimated Delivery Dates
- Estimated Delivery Date = Processing time (3-7 business days) + Shipping time (7-15 business days). Generally, delivery will take between 10 and 22 business days, depending on the complexity of your order and the destination of your shipping address. Shipping includes tax
- Express Shipping Date = Processing time (3-7 business days) + Shipping time (3-5 business days) .Generally, delivery will take between 6-12 business days ,depending on the complexity of your order and the destination of your shipping address. Shipping includes tax
- Please note that delivery delays can occasionally occur.
3. Shipment to P.O. Boxes or APO/FPO Addresses
- www.tingmascot.com ships to addresses within USA, and Canada, UK, Australia.
- We also ship to New Zealand , Mexico, France, Germany, Spain, Italy, Belgium, Europe II (Ireland, Austria, Belgium, Denmark, Luxembourg, Norway, Sweden, Switzerland, Italy), three European regions (Portugal, Finland, Greece, Malta, Israel), the Netherlands, Slovakia, Poland, the Czech Republic, Hungary, Singapore, Malaysia, Thailand, Indonesia, Japan ,South Korea, Russia, South Africa, United Arab Emirates. But shipping time should take 3-5 business days more. and the these countries below should take 5-10 business days more.India, Saudi Arabia, Brazil, Ukraine, Belarus, Turkey, Cyprus, Qatar, Bahrain, Cyprus, Egypt, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar.
- We do not ship to P.O. boxes or APO/FPO addresses.
4. Shipment Confirmation and Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
- www.tingmascot.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). more details please refer to our Custom & Import Tax terms:https://www.tingmascot.com/Custom-Import-Tax.
6. Damages
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
- Please report the issue by email and attach pictures with 48 hours. We will remedy the situation.
7. International Shipping Policy
- We offer international shipping to most countries. International shipping rates and delivery times will be calculated at checkout.
- Please be aware that international orders may be subject to additional customs fees and import taxes, which are the responsibility of the customer.
8. Returns Policy
- Our Return Policy provides detailed information about options and procedures for returning your order. Please refer to our Return Policy page for more information.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Email: sale@tingmascot.com
Phone: +86-153 4519 5818
Address: Room 426, Building 10, Shimao Commercial Plaza, Sanjing Street, Xinbei District, Changzhou City, Jiangsu Province, China 213022
Hours: Mon-Fri, 9AM-5PM EST