Returns & Refunds & Cancellation Policy

Returns & Refunds Policy

At TingMascot, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns & Refunds Policy below.

Return Eligibility

We are sorry if you have to file a Return request. In order to help you to get your return/refund smoothly, please read below policies carefully in advance.
We only accept return for obvious quality problems, excluding size and color problems, and wrong shipping time due to your fault.
1. Please kindly note that your order number is required for each return. Our After-Sales Service department will not process your return without the order number.
2. Request for return must be filed within 24 hours based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description. For customer service contact, you will be directed to here for further assistance.
3. Return must be completed, unused and with original tags and packaging.
4. Tailor made items, Clearance products are not returnable
5. Once we approve your Return request, please tag/print/write your order number, name and address inside your shipping package.
6. We suggest you sending back the package to us as soon as possible. Also, the returned package should be postmarked within 3 business days and at the same time offer us relevant courier & tracking information for us to track your returned package.
7. After receiving the returned package, our After-Sales Service department will process the Return as well as inspect the returned items.
8. we reserves the rights to deny credit if items returned in unacceptable condition.
9. Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.
For special attention: Please send returns by postal service rather than couriers like DHL, UPS which may cost much more.

How to Initiate a Return

Contact Us: Reach out to our customer service team at sale@tingmascot.com within 7 days of receiving your order. Provide your order number and details about the issue.
Return Authorization: We will issue a return authorization if your return is approved. Please do not send items back without this authorization.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 2-3 business days and credited to your original payment method.

Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged or defective.
Original shipping costs are non-refundable.

Exchanges

- Please contact our customer service within 24 hours after you receive your items to get a permission code if you want to exchange.

- Goods need to be shipped back to the designated returning address by the customer after getting the permission code; we will check the defects and revise for you. The cost of re-ship to your address will also be charged.

- Please use Post Office to ship back items to us, if use TNT or DHL or UPS, China customs will ask for taxes, and sorry we do not take any responsibility for taxes.