Customs & Import Tax

At TingMascot (tingmascot.com), all orders are shipped with duties and taxes included.

1. Duties & Taxes Included

All product prices and shipping fees already include applicable customs duties and import taxes (DDP – Delivered Duty Paid).

Customers are not required to pay any additional customs fees or import taxes upon delivery in most cases.

2. Customs Clearance

All international shipments must go through customs clearance. This process is handled by the shipping carrier and may occasionally cause minor delays.

3. Exceptional Cases

In rare situations where local customs authorities impose additional charges, please contact us immediately.

We will assist in resolving the issue or provide support according to the specific case.

4. Delivery Delays

Delivery times may be affected by customs inspections, which are beyond our direct control. We appreciate your understanding.

5. Contact Us

If you have any questions about customs or shipping, please contact us:

Email: sale@tingmascot.com
Phone: +86 18168822314
Address:
Room 426, Building 10, Shimao Commercial Plaza
Sanjing Street, Xinbei District
Changzhou, Jiangsu Province, China